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Legal & data protection

Sub-processors

The providers that handle information on our behalf, their roles and processing-location disclosures.

v1.0 · In force

A care manager reviewing governance documents with a compliance adviser

In force

This document applies to everyone who uses MW Compliance Hub.

Current list

WhoWhat they doWhereUse
Managed cloud hosting and database providerRuns the application and stores the database and file uploadsIreland (as shown in the provider's console)In use for the platform
AI service used by assistant featuresAnswers a question at the moment it is asked; records are not used to train modelsProcessing location not specified in this noticeIn use for authorised AI features with disclosure, sensitive-data warnings and human review
Transactional email deliverySends sign-in, reset and service messagesProcessing location not specified in this noticeIn use for sign-in and service messages, including order confirmations

Processing locations and copies

The hosting location above does not establish every country in which providers handle information. This notice does not specify all processing countries or an international-transfer mechanism, and makes no assurance that all processing stays in the UK or Ireland. Copies may persist in provider backups after deletion; no fixed backup-deletion period or provider incident-notification timescale is stated here.

We will publish a dated change to this page before adding or replacing any provider, so customers can object.